Terms & Conditions

1. About us

This website is operated by RoadSafe Europe Limited (“RoadSafe Europe”, “we”, “us” or “our”).

RoadSafe Europe Limited is a company registered in England and Wales under company number 05353701.

Our registered office (not for routine correspondence) is:

Wellesley House, 204 London Road, Waterlooville, Hampshire, PO7 7AN

Our VAT registration number is GB 878749444.

You can contact us at:

• Email: [email protected]
• Telephone: +44(0)23 80702576
• Website: www.roadsafeeurope.com

2. Scope of these terms

These Terms and Conditions apply to:

• your use of the RoadSafe Europe website;
• bookings for training courses, examinations, workshops and related services;
• consultancy, auditing, advisory and compliance services supplied by RoadSafe Europe; and
• any associated course materials, reports or other deliverables.

Please read these terms before making a booking or instructing us to provide services.

Additional or different terms may be included in a quotation, proposal, booking confirmation or statement of work. If there is any conflict, the terms in the relevant quotation, proposal or statement of work will take priority for that particular service.

Nothing in these terms affects the statutory rights of a consumer.

3. Business customers and consumers

A Business Customer is any person or organisation purchasing our services wholly or mainly for purposes connected with their trade, business, profession or organisation.

A Consumer is an individual purchasing services wholly or mainly for purposes outside their trade, business or profession.

Some provisions in these terms apply only to Business Customers or only to Consumers. These are identified where appropriate.

If you make a booking on behalf of an organisation, you confirm that you have authority to enter into the contract on its behalf.

4. Website information

We take reasonable care to ensure that information published on our website is accurate and current. However, legislation, regulatory guidance, course requirements, examination arrangements and industry practices may change.

Information on the website is provided for general information and should not be treated as advice relating to a particular organisation, consignment or situation.

You should seek appropriate professional advice before acting or deciding not to act on the basis of information published on the website.

We may update, amend or remove website content without notice.

5. Quotations and formation of a contract

Unless stated otherwise, quotations are valid for 30 days from their date.

Submitting an enquiry, booking form or purchase order does not by itself mean that we have accepted the booking. A contract is formed when we:

• issue written confirmation of the booking or instruction;
• accept a purchase order in writing;
• receive an agreed payment and confirm the booking; or
• begin providing the agreed service.

An automated acknowledgement of an online enquiry or booking request does not constitute acceptance unless it expressly states that the booking has been confirmed.

The customer is responsible for checking that the details in the quotation or booking confirmation are accurate.

6. Prices and VAT

Prices will be those shown on our website or stated in our written quotation or booking confirmation.

Unless expressly stated otherwise:

• prices exclude VAT and any other applicable taxes;
• travel, accommodation, subsistence, venue hire, examination fees and third-party charges are not included;
• additional work outside the agreed scope will be charged separately; and
• prices are based on the information supplied to us when the quotation is prepared.

If the scope of the work, location, number of delegates or information supplied changes, we may revise the price. We will notify you before carrying out additional chargeable work wherever reasonably practicable.

7. Payment

Public course bookings and bookings made by individuals are normally payable in full before the course begins.

Payment can be made by cheque, credit card, PayPal, BACS or cash.

Approved Business Customers may be invoiced. Unless otherwise stated on the invoice, and previously agreed with the customer, payment is due within 30 days of the invoice date.

Payments must be made without deduction or set-off unless required by law.

Where a Business Customer fails to pay an invoice when due, we may:

• charge statutory interest and recovery costs where applicable;
• suspend further work or withhold reports, certificates or other deliverables;
• cancel future bookings; and
• recover reasonable costs incurred in collecting the overdue amount.

8. Training course bookings

The customer is responsible for ensuring that each delegate:

• meets any stated eligibility or prerequisite requirements;
• has sufficient language and literacy skills to participate effectively;
• brings any required identification, licence or supporting documents;
• arrives at the stated time and attends all required sessions;
• complies with reasonable health, safety, security and conduct requirements; and
• provides accurate information for course and certification records.

Certain regulated courses require minimum attendance periods. Late arrival, early departure or missed sessions may prevent a delegate from completing the course or receiving a certificate, even where the course fee has been paid.

We may refuse admission or require a delegate to leave where their behaviour is disruptive, unsafe, abusive, discriminatory or otherwise inappropriate. No refund will normally be payable in these circumstances.

9. Accessibility and reasonable adjustments

We aim to make our training and services accessible.

Please tell us as early as possible about any disability, medical condition, learning need or other requirement that may affect participation. We will discuss suitable reasonable adjustments with the delegate or customer.

Some adjustments may require advance notice, approval from an examination body or a change of venue. We cannot guarantee that every requested adjustment will be possible, but we will comply with our legal obligations and make reasonable efforts to assist.

10. Delegate substitutions and transfers

A Business Customer may normally substitute another suitable delegate without charge, provided that:

• we are notified before the course begins;
• the replacement delegate meets all eligibility requirements; and
• the substitution does not create additional costs or administrative difficulties.

Requests to transfer a booking to another course date are subject to availability and the cancellation charges below.

Bookings and course places may not be resold.

11. Cancellation by a Business Customer

Unless different terms are stated in our quotation or booking confirmation, the following charges apply when a Business Customer cancels or postpones a course booking:

• 21 or more calendar days before the start date: transfer to another available date without charge, or a refund less any non-refundable third-party costs and a 10% administration charge;
• 8–20 calendar days before the start date: 50% of the agreed fee;
• 7 calendar days or fewer before the start date: 100% of the agreed fee; and
• non-attendance: 100% of the agreed fee.

Cancellation or postponement must be sent in writing to [email protected].

For consultancy assignments, in-company training and bespoke work, the customer must also pay for:

• work already completed;
• time and resources already committed;
• reasonable cancellation costs;
• non-refundable travel, venue and third-party expenses; and
• materials or services ordered specifically for the assignment.

We may, at our discretion, consider exceptional circumstances. Any waiver on one occasion does not require us to provide the same waiver on another occasion.

This section does not override the statutory cancellation rights of Consumers.

12. Consumer cancellation rights

Where a Consumer books online, by telephone or away from our business premises, they will normally have the right to cancel the contract within 14 days without giving a reason.

The cancellation period begins on the day after the contract is formed.

To cancel, the Consumer must send a clear statement of their decision to:

[email protected] or, Unit 006, Solent Business Centre, Millbrook Road West, Southampton, Hampshire, SO15 0HW.

If the Consumer asks us to begin providing the service during the 14-day cancellation period, they expressly request early performance of the contract. If they subsequently cancel before the service is completed, they may be required to pay a proportionate amount for the service already provided.

The right to cancel may be lost once the service has been fully performed where:

• the Consumer expressly requested that the service begin during the cancellation period; and
• the Consumer acknowledged that the right to cancel would be lost once the service had been fully performed.

After the statutory cancellation period has expired, our standard cancellation terms will apply, insofar as they are fair and permitted by law.

Nothing in this section limits any cancellation or refund right arising where services are faulty, misdescribed or not provided with reasonable care and skill.

13. Cancellation or rescheduling by RoadSafe Europe

We may have need to cancel, postpone, relocate or reschedule a course or service where reasonably necessary, including because of:

• trainer illness or unavailability;
• insufficient delegate numbers;
• venue or equipment problems;
• severe weather or travel disruption;
• security or safety concerns;
• changes imposed by an awarding, examination or regulatory body; or
• circumstances outside our reasonable control.

Where we cancel a course, we will offer the customer either:

• a place on an alternative available date; or
• a full refund of the course fee paid.

Where we reschedule a course and the new date is not reasonably suitable, the customer may request a refund of the affected course fee.

To the extent permitted by law, we are not responsible for indirect costs arising from cancellation or rescheduling, including loss of earnings or non-refundable travel and accommodation. Customers are advised to make flexible or refundable travel arrangements.

This section does not exclude liability that cannot lawfully be excluded.

14. In-company training

For training delivered at the customer’s premises or a venue arranged by the customer, the customer must provide:

• a safe, secure and suitable training environment;
• suitable seating, lighting, heating and welfare facilities;
• any agreed presentation equipment or internet access;
• safe access for our trainer and equipment;
• accurate directions, parking and site-access information; and
• any site induction, permits or personal protective equipment required.

The customer must tell us in advance about relevant hazards, security restrictions, emergency arrangements and accessibility issues.

If the venue or arrangements are unsuitable or unsafe, we may suspend or cancel the training. The agreed fee will remain payable where the problem was within the customer’s control.

15. Consultancy, auditing and advisory services

Our consultancy services will be provided in accordance with the agreed quotation, proposal or statement of work.

The customer must provide timely access to relevant:

• personnel;
• premises and operations;
• documents and records;
• policies and procedures;
• transport, packaging and consignment information; and
• other information reasonably required to complete the assignment.

We are entitled to rely on information supplied by the customer or its representatives. We are not responsible for an error or omission resulting from information that is inaccurate, incomplete, misleading or supplied late.

Our advice and reports are based on:

• the agreed scope of work;
• the facts and information available to us;
• any sampling limitations identified in the report; and
• the legislation, regulatory guidance and accepted practice in force at the time.

Unless ongoing support has been expressly agreed, we are not responsible for monitoring future legal or regulatory changes or updating completed work.

Our reports and advice are prepared for the named customer and the agreed purpose. Third parties must not rely on them without our prior written consent.

The customer remains responsible for operational decisions, implementing recommendations and maintaining legal compliance. Although we aim to provide practical and accurate advice, we cannot guarantee a particular examination result, regulatory decision, enforcement outcome or approval by a competent authority.

Our services provide dangerous-goods and transport-compliance advice. They do not constitute legal advice unless expressly agreed in writing.

16. Examinations, assessments and certification

Where a course includes an examination, assessment or certification administered by a third party, that organisation’s rules will also apply.

We do not guarantee that a delegate will pass an examination or assessment, and the course fees will still be due.

Certificates may be withheld where:

• attendance requirements have not been met;
• an assessment has not been completed successfully;
• required identification or information has not been supplied;
• there is suspected malpractice or misconduct; or
• fees remain unpaid.

We are not responsible for delays caused by an awarding body, examination provider, regulator or other third party, although we will provide reasonable assistance in resolving problems.

Requests for copy of Roadsafe-generated certificates (e.g. if the original was lost) must be made in writing and are subject to an administration charge of £5.00 + VAT + postage. Copies from external awarding bodies will be subject to their terms and conditions.

17. Intellectual property and course materials

All intellectual property rights in our website, course materials, presentations, templates, reports and other content remain the property of RoadSafe Europe or the relevant copyright owner.

Subject to full payment, customers and delegates receive a limited, non-exclusive and non-transferable right to use materials for their own internal learning or business purposes.

Without our prior written permission, materials must not be:

• copied or reproduced, except for reasonable internal use;
• sold, licensed or distributed to another person or organisation;
• uploaded to a shared website, learning platform or document repository;
• used to deliver training to others;
• altered to remove copyright or ownership notices; or
• recorded, photographed, filmed or broadcast.

No audio or video recording of a training session is permitted unless we have agreed to it in writing. Similarly, we will not produce any such recordings with the client’s permission.

18. Confidentiality

Each party must keep confidential any commercially sensitive, security-sensitive or otherwise confidential information received from the other party.

This obligation does not apply to information that:

• is already lawfully in the public domain;
• was already lawfully known to the receiving party;
• is received lawfully from another source;
• is independently developed; or
• must be disclosed by law, a court, regulator or competent authority.

We may disclose confidential information to our employees, associates and subcontractors where they need it to provide the agreed services and are subject to appropriate confidentiality obligations.

19. Data protection

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, in each case as amended from time to time.

Customers making bookings on behalf of delegates must ensure that they are entitled to provide the delegates’ personal information to us and that the delegates have been directed to our Privacy Policy.

20. Website availability, security and external links

We do not guarantee that the website will always be available, uninterrupted or free from errors.

We take reasonable precautions to maintain website security but cannot guarantee that the website or any downloaded content will be completely free from viruses or other harmful material. Users should maintain appropriate security and virus-protection measures.

Our website may contain links to third-party websites. These links are provided for convenience and do not mean that we endorse or accept responsibility for those websites, their availability or their content.

21. Liability

Nothing in these terms excludes or limits liability for:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• breach of rights that cannot lawfully be excluded; or
• any other liability that cannot be excluded or limited by law.

Consumers

If we fail to comply with these terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill.

We are not responsible for loss or damage that was not foreseeable.

Where a Consumer purchases services for personal purposes, we are not responsible for business losses, including loss of profit, revenue, business opportunity or business interruption.

Business Customers

To the fullest extent permitted by law, we will not be liable to a Business Customer for:

• loss of profit, revenue, business, contracts or anticipated savings;
• loss of use, production or business opportunity;
• loss or corruption of data;
• damage to reputation or goodwill; or
• indirect or consequential loss.

Our total liability arising from a particular contract or service will not exceed the total fees paid or payable to us under the contract giving rise to the claim.

This limitation applies whether liability arises in contract, negligence, breach of statutory duty, misrepresentation or otherwise.

22. Events outside our reasonable control

Neither party will be responsible for delay or failure caused by circumstances outside its reasonable control.

These may include severe weather, fire, flood, epidemic, pandemic, industrial action, transport disruption, utility or communications failure, civil emergency, government action, security incidents or failure of a critical third-party supplier.

The affected party must notify the other as soon as reasonably practicable and take reasonable steps to minimise the effects.

If the event continues for an extended period and prevents the service from being delivered, either party may terminate the affected service. Fees will remain payable for work already completed and properly incurred non-refundable costs.

23. Complaints

We aim to provide a professional and practical service. If you are dissatisfied, please contact us promptly so that we have an opportunity to investigate and resolve the matter.

Complaints should be sent to:

Keith Harrington, Managing Director
[email protected]
Roadsafe Europe Limited, Unit 006 Solent Business Centre, Millbrook Road West, Southampton, Hampshire, SO15 0HW.

Please provide details of the booking or assignment, the nature of the problem and the outcome you are seeking.

We will acknowledge the complaint and aim to provide a substantive response within 10 working days.

24. Changes to these terms

We may amend these terms from time to time. The version applying to a booking or instruction will normally be the version in force when the contract was formed.

Any changes required because of legislation, regulatory requirements or matters outside our reasonable control will be notified where they materially affect an existing booking.

25. General provisions

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in effect.

A delay or failure to enforce a right does not waive that right.

A Business Customer may not assign or transfer its rights or obligations without our prior written consent.

We may use suitably qualified associates or subcontractors to provide parts of the service. We remain responsible for the services they provide on our behalf.

Unless expressly stated otherwise, no person other than the customer and RoadSafe Europe has any right to enforce these terms.

26. Governing law and jurisdiction

These terms and any dispute or claim arising from them are governed by the law of England and Wales.

For Business Customers, the courts of England and Wales will have exclusive jurisdiction.

A Consumer may bring proceedings in the courts of the part of the United Kingdom in which they live. Consumers living outside the United Kingdom may also have rights under the mandatory laws of their country of residence.

27. Miscellaneous Company Information

• Company Number: 05353701
• Registered Address: Wellesley House, 204 London Road, Waterlooville, Hampshire, PO7 7AN
• VAT Number: GB 878749444
• Waste Carrier Number: CBDU 547692 (Carrier, Broker, Dealer - Upper Tier)
• Civil Aviation Authority training provider approval: 020180
• Driver CPC centre approval number: AC00396
• Information Commissioner Office (ICO) Data Protection registration number: ZC094022

(The Data Protection Act 2018 requires every organisation that processes personal information to register with the Information Commissioner’s Office)

• Dunn & Bradstreet D-U-N-S® Number: 345434992

28. Contact details

Questions about these Terms and Conditions should be sent to:

RoadSafe Europe Limited
Unit 006, Solent Business Centre, Millbrook Road West, Southampton, Hampshire, SO15 0HW
Email: [email protected]
Telephone: +44(0) 2380 702576